Privacy Policy | Anubhuti Healing Space

At Anubhuti Healing Space, we are committed to protecting your personal information and maintaining your trust. This Privacy Policy explains how we collect, use, store, and safeguard information provided by individuals who use our services, website, or programmes.

Information We Collect

Personal Information

Full name, age, and gender
Contact details including mobile number and email address
Address or location (where applicable)
Information shared during registration forms or booking requests

Sensitive Information

Mental health concerns, emotional challenges, or areas of support disclosed during intake or session registration
Child developmental or medical information shared by parents or guardians for child-related programmes

Communication Information

Messages sent via WhatsApp, email, or contact forms
Feedback, testimonials, or reviews provided voluntarily

How We Use Your Information

To confirm bookings, registrations, and appointments
To provide appropriate counselling, therapy, workshop, or programme services
To communicate updates, session details, or relevant programme information
To match clients with the right therapist or support group
To maintain internal records for service continuity and quality
To send reminders, follow-ups, or newsletters (only with your consent)

Confidentiality and Data Protection

All personal and session-related information is kept strictly confidential.
Information shared during counselling or therapy sessions will not be disclosed to third parties without your explicit consent.
Exceptions to confidentiality exist only in situations involving risk of harm to self or others, legal or ethical obligations requiring disclosure, or child protection and safety concerns.
Your data is stored securely and accessed only by authorised team members on a need-to-know basis.

Data Sharing

We do not sell, rent, or trade your personal information to any third party.
Information may only be shared with external parties where legally required or with your explicit written consent.
In collaborative programmes with schools, colleges, or organisations, only programme-relevant and non-sensitive information may be shared as agreed upon.

Media and Photographs

Photographs, videos, or testimonials will only be used for educational or promotional purposes after obtaining your prior written consent.
You have the right to withdraw media consent at any time by informing us directly.
Images or content involving children will only be used with explicit parental or guardian consent.

WhatsApp and Digital Communication

Messages shared via WhatsApp for the purpose of booking or support are treated with the same confidentiality as in-person communication.
We do not share your contact details or conversation content with third parties.
Please be aware that WhatsApp and other digital platforms have their own privacy policies that govern their services independently.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data (subject to legal and ethical record-keeping obligations)
Withdraw consent for communication or media usage at any time
Raise concerns or complaints regarding how your information is handled

Data Retention

Personal and session-related records are retained for the duration necessary to provide services and meet legal obligations.
Upon request, personal data may be deleted from our records, except where retention is required by law or ethical guidelines.

Changes to This Policy

Anubhuti Healing Space reserves the right to update this Privacy Policy at any time. Any significant changes will be communicated through our official channels. Continued use of our services after any update constitutes acceptance of the revised policy.